Contact

Band7 is an online product. The way to reach us is by email. There is no phone line and no live chat on the site. Write to hello@band7.app and we will read the message.

How to reach us

Use hello@band7.app for anything you need a person to see. Include the email address on your Band7 account when the message is about your own essays, Grade Reports, or subscription, so we can match it to the right record. If you are writing before you have an account, say so, and tell us which page you were on.

The company behind Band7 publishes this site from Singapore. We do not list a street address: there is no shop counter, and post is not a way to reach the product. Email is the whole of customer support.

What to email about

• Billing. A Stripe subscription, a receipt, a failed payment, or how to cancel. Card numbers stay with Stripe. Do not send a full card number by email.
• Privacy. A copy of the essays and Grade Reports on your account, a correction, or a deletion request. The Privacy Policy says what we store and which companies process it.
• The product. Something that failed while you were writing or checking an essay, or a question the FAQ does not answer. Tell us what you clicked and what you expected to happen.

No response-time promise

We read every message. We do not promise a reply within a set number of hours or days. This page is not a service-level agreement, and a delay is not a fault in the product. If your question is answered on the site, start there: the Terms of Use cover fair use of Grade Reports. Practice estimate only. Not an official IELTS score.

Please do not send a live exam question and ask for a finished answer.Band7 is for Task 2 practice. It does not write the essay for you, and it does not provide an official IELTS score.